1. Introduction
Welcome to the Privacy Policy of Palms Bet Bulgaria. We respect your privacy and are fully committed to protecting your personal data. This privacy document outlines how we collect, store, share, process, and secure the personal information of our users in full compliance with the European General Data Protection Regulation (GDPR) and the local regulatory frameworks monitored by the Bulgarian Commission for Personal Data Protection.
2. Information We Collect
To offer a safe, regulated sports betting and online casino environment, Palms Bet collects specific categories of personal data when you interact with our website, including:
- Identity Information: Your legal first name, last name, date of birth, gender, and identification number (such as EGN/EGN for Bulgarian citizens or equivalent national identity identifiers).
- Contact Information: Active billing address, physical residence details, email address, and verified mobile telephone number.
- Financial Information: Payment card details, secure bank account numbers, transaction histories, and verified billing source document proofs.
- Technical Data: Internet protocol (IP) addresses, unique login credentials, browser specifications, operating system versions, and device characteristics.
- Usage Information: Comprehensive details about how you navigate our sportsbook pages, live dealer rooms, slots, and interactive gaming features.
3. How We Process and Use Your Personal Data
We process your data strictly under valid legal frameworks. Most commonly, we utilize your personal details for:
Account Setup and Verification
Creating, maintaining, and verifying your account credentials, confirming your age limit eligibility (18+), and checking registration details via our secure SMS OTP protocols.
Execution of Financial Transactions
Facilitating fast deposits, processing legitimate tournament winnings, checking payment verification flags, and maintaining detailed balance records.
Regulatory Compliance and Anti-Money Laundering (AML)
Meeting our legal licensing requirements as governed by the National Revenue Agency of Bulgaria, preventing fraudulent behaviors, checking identity checks, and conducting continuous AML screening procedures.
4. Sharing and Disclosure of Data
Palms Bet does not engage in selling or leasing user personal information. However, to complete essential platform services, we may securely transfer necessary data categories to:
- Regulatory Authorities: Bulgarian NRA (National Revenue Agency), financial supervision ministries, or law enforcement bodies when requested under legal mandates.
- Payment Processors: Secure banking gateways, mobile money processors, and digital wallet systems facilitating your transfers.
- Game Development Partners: Audited slot and live software suppliers (such as CT Interactive) purely for checking authentic game rounds and active wins.
5. Your Rights Under GDPR
As an EU citizen or resident playing from Bulgaria or the broader European region, you hold comprehensive rights regarding your personal information:
- Right of Access: You can request a complete copy of all personal files stored on our secure storage systems at any time.
- Right to Rectification: You are entitled to update inaccurate, modified, or incomplete credentials.
- Right to Erasure (Right to be Forgotten): You can request the removal of personal files when they are no longer required under licensing or AML tracking regulations.
- Right to Restrict Processing: You can limit how we utilize your data during disputes or verification.
- Right to Portability: You may request the secure transfer of your personal data block to another service provider.
6. Secure Storage and Retention Period
Your personal details are stored inside high-security firewalled server systems featuring dynamic threat analysis. We retain your information for the duration required to meet our licensing duties as regulated by Bulgarian laws. Financial audit details and identity checks are kept for up to 5 to 10 years following account termination in compliance with strict international AML guidelines.
7. Contact Our Privacy Team
If you have any questions regarding your data security rights, or wish to exercise any GDPR privileges, please reach out to our Data Protection Officer at [email protected].